Privacy Policy

1. About This Privacy Policy

GS Global Services respects your privacy and is committed to handling personal information responsibly and securely.

This Privacy Policy applies to information collected through our website, enquiry forms, quotation requests, communications with our team and the provision or administration of our services.

We may update this policy from time to time where necessary to reflect changes to our services, systems, legal requirements or business practices.

2. Information We May Collect

Depending on the service requested and how you interact with us, we may collect information including:

• Full name and, where applicable, company or organisation name
• Email address and telephone number
• Business contact information
• Information provided through enquiry and quotation forms
• Details relating to the services you request
• Information contained in quotations, invoices and service communications
• Records of communications with our team
• Information reasonably necessary to deliver or administer the requested service

We may also collect limited technical information when you visit or use our website, such as IP address, browser type, device information, approximate location derived from technical data and information about how the website is used.

3. How We Use Personal Information

We may use personal information for legitimate business and operational purposes, including:

• Responding to enquiries and service requests
• Understanding your requirements
• Preparing and providing quotations
• Confirming service scope, pricing and applicable terms
• Providing and managing agreed services
• Issuing invoices and payment instructions
• Processing or facilitating payments through authorised payment providers
• Communicating with customers regarding their services
• Maintaining business, accounting and transaction records
• Improving our website, systems and customer experience
• Preventing fraud, misuse or unauthorised activity
• Complying with applicable legal, regulatory and accounting requirements

4. Enquiries, Quotations and Service Requests

When you contact GS Global Services or submit an enquiry, we may use the information you provide to understand your requirements, communicate with you and prepare a quotation or service proposal.

Information supplied to us may also be retained where reasonably necessary to manage an ongoing business relationship, provide requested services, maintain records or comply with applicable legal and financial obligations.

5. Payments and Payment Information

After the relevant service, scope, quotation and applicable fees have been confirmed, we may provide an invoice and/or secure payment link.

Payment links may be provided through Tap or another authorised payment service provider, depending on the applicable service and payment arrangement.

When you use a third-party payment provider, your payment information may be processed directly by that provider in accordance with its own privacy policy, security procedures and applicable terms.

GS Global Services does not ask customers to send complete payment card details through ordinary email, WhatsApp or website contact forms.

6. Sharing Personal Information

GS Global Services does not sell or rent personal information.

We may share personal information with trusted third parties where this is reasonably necessary to operate our business, provide requested services or comply with legal obligations.

This may include:

• Authorised payment service providers
• Website hosting and technical service providers
• Business, accounting or administrative service providers
• Technology and communications providers
• Professional advisers where reasonably necessary
• Government, regulatory or law-enforcement authorities where legally required

Where third-party service providers process information on our behalf, we take reasonable steps to ensure that appropriate safeguards are in place.

7. International Data Transfers

Some technology, hosting, communications or payment providers used by GS Global Services may process information in countries outside the United Arab Emirates.

Where personal information is transferred internationally, we seek to use appropriate safeguards and service providers that maintain reasonable security and data protection measures.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, loss, misuse, alteration or destruction.

These measures may include appropriate access controls, secure systems, restricted administrative access and the use of reputable third-party technology and payment providers.

However, no website, electronic communication system or method of transmission over the internet can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Certain information may need to be retained for longer periods where required for accounting, contractual, legal, regulatory, dispute-resolution or other legitimate business purposes.

10. Cookies and Website Technologies

Our website may use cookies and similar technologies to support website functionality, security, analytics and user experience.

Depending on the technologies implemented on the website, these may include essential cookies and analytical or performance technologies.

Further information about cookies and similar technologies may be provided in our Cookie Policy.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms or services.

Third-party websites and service providers operate independently from GS Global Services and may have their own privacy policies, security practices and terms.

We recommend reviewing the applicable privacy information before submitting personal information to a third-party service.

12. Your Privacy Rights

Depending on applicable law and the circumstances in which your information is processed, you may have rights relating to your personal information.

These may include rights to request access to, correction of or deletion of personal information, subject to applicable legal requirements and limitations.

If you wish to make a privacy-related request, please contact GS Global Services using the contact details below.

13. Children and Minors

Our services are intended primarily for businesses, organisations and adult customers. We do not knowingly seek to collect personal information from children through our website.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the matter and take appropriate action.

14. Changes to This Privacy Policy

GS Global Services may update this Privacy Policy from time to time to reflect changes to our services, website, technology, business practices or applicable legal requirements.

The latest version will be published on this website together with the applicable update date.