Refund Policy

How a Refund Request Works

1. Before Service Commencement

A customer may request cancellation before work has commenced, resources have been committed, access has been activated or third-party costs have been incurred.

We may deduct only a payment processing fee that the payment provider does not return to us, where that deduction is permitted by law.

2. After Work Has Commenced

Once work has commenced, access has been activated, resources have been reserved or third-party costs have been incurred, amounts relating to the following are not refundable:

• Completed work
• Committed resources
• Activated services
• Non-recoverable third-party costs

If a service is only partly delivered, any approved refund will be limited to the clearly identifiable undelivered portion.

3. Failure to Deliver

If GS Global Services cannot provide a confirmed service for reasons within our control, the customer may choose:

If no part of the confirmed service has been delivered, the eligible amount will be refunded in full.

4. Duplicate or Incorrect Payments

A verified duplicate payment or an amount paid in error will be refunded to the original payment method after reconciliation.

To help us identify the transaction, we may request:

• Invoice number
• Payment reference
• Payment date and amount
• Reasonable evidence of the transaction

5. Non-Refundable Amounts

Unless required by law or expressly agreed otherwise, refunds do not normally cover:

• Completed work
• Activated or consumed services
• Customer-caused delays
• Change of mind after work has commenced
• Approved third-party expenses
• Bank charges
• Foreign exchange differences
• Payment processing charges not returned to us

6. How to Request a Refund

Refund requests should be sent to: info@gsservicesgroup.ae

Please include:

• Customer name
• Invoice or booking number
• Payment date
• Amount paid
• Reason for the refund request
• Relevant supporting information

7. Review & Processing Time

We will acknowledge a complete refund request and assess it against the confirmed scope, payment information and service delivery records.

Once initiated, the customer's bank, card issuer or payment provider may require additional time to display the credit.

Processing times outside GS Global Services' systems are controlled by the relevant financial institution or payment provider.

8. Refund Method

Approved refunds will normally be returned through the original payment provider and original payment method.

If this is not reasonably possible, we may agree another lawful refund method after completing appropriate identity and account verification.

9. Chargebacks & Payment Disputes

If you believe there is a problem with a payment or service, we encourage you to contact GS Global Services first so that our team can investigate the matter promptly.

Contacting us first may allow a payment issue, duplicate transaction or service concern to be resolved more quickly.

This does not remove or restrict any lawful right a customer may have to raise a dispute with their card issuer or payment provider.