Terms of Service

1. About GS Global Services

GS Global Services L.L.C-FZ is a limited liability company registered in Dubai, United Arab Emirates.

Trade Licence No.: 2534895.01

Registered Address:
Meydan Grandstand, 6th Floor
Meydan Road, Nad Al Sheba
Dubai, United Arab Emirates

2. Our Services

GS Global Services provides professional business and operational services within the activities permitted by its trade licence.

Services may include facilities management related services, advertising services, data processing, hosting, web portal services, consultancy, technical support and other agreed professional services.

Services may be delivered digitally, remotely, on-site or through a combination of delivery methods depending on the nature of the engagement.

3. Service Requests & Quotations

A request submitted through our website, email, telephone, WhatsApp or another communication channel does not automatically create a binding service agreement.

Our team will review the client's requirements and, where appropriate, provide a quotation, proposal or confirmation describing the service, price, scope and relevant delivery conditions.

4. Service Confirmation

A service is considered confirmed when the applicable quotation, proposal, booking or other commercial arrangement has been accepted by the client and confirmed by GS Global Services.

Where payment is required before commencement, confirmation may also depend on receipt of cleared payment.

5. Pricing & Invoices

Prices are provided according to the nature and scope of the requested service.

Applicable fees, currencies, payment schedules and any relevant third-party costs will be stated in the quotation, proposal, confirmation or invoice.

Where applicable, GS Global Services will issue an invoice or other payment confirmation before requesting payment.

6. Secure Payments

Once the service, applicable fees and payment requirements have been confirmed, GS Global Services may provide the client with an invoice and/or an individual secure payment link.

Depending on the service and payment requirements, a secure payment link may be provided through Tap or another authorised payment provider.

Payment card information is processed within the secure environment of the applicable payment provider. GS Global Services does not require clients to send complete card details through ordinary email, messaging or website contact forms.

7. Client Responsibilities

Clients are responsible for providing accurate, complete and timely information required for service delivery.

Clients must also provide any necessary approvals, documentation, system access or premises access reasonably required to perform the agreed service.

Delays caused by incomplete information, unavailable access or delayed client approval may affect the agreed delivery schedule.

8. Service Delivery

Delivery times depend on the scope and complexity of each service. Any expected delivery period will normally be communicated in the quotation, proposal, confirmation or project communication.

Delivery may be digital, remote, on-site or a combination of these methods.

Additional information regarding delivery is available in our Service Delivery Policy.

9. Changes to the Agreed Scope

Requests for work outside the agreed scope may require a revised quotation, additional charges or an updated delivery schedule.

We will normally communicate material changes before additional work is undertaken.

10. Cancellation & Refunds

Cancellation and refund eligibility depends on the type of service, the stage of delivery, work already performed, resources committed and third-party costs already incurred.

Refund requests will be assessed in accordance with our published Refund Policy and any service-specific terms agreed with the client.

11. Confidentiality

GS Global Services treats confidential client information with appropriate care and uses such information only where reasonably necessary to provide the agreed services, operate our business or comply with applicable legal obligations.

Clients are also expected to respect confidential or proprietary information provided by GS Global Services.

12. Data Protection

Personal information is handled in accordance with our Privacy Policy.

Clients should only provide information reasonably required for the relevant service and should avoid transmitting sensitive information through general website forms unless specifically requested.

13. Third-Party Services

Some services may rely on third-party technology, platforms, suppliers, payment providers or other external services.

Third-party services may be subject to their own terms, privacy policies and availability.

14. Intellectual Property

Unless otherwise agreed in writing, intellectual property belonging to GS Global Services before an engagement remains the property of GS Global Services.

Rights relating to client-specific deliverables will be governed by the relevant quotation, proposal or written agreement.

15. Limitation of Liability

GS Global Services will perform its services with reasonable care and professionalism.

To the maximum extent permitted by applicable law, GS Global Services will not be responsible for indirect or consequential losses, loss of anticipated profit, business opportunity or losses resulting from the client's failure to implement recommendations correctly.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

16. Suspension or Termination

GS Global Services may suspend or terminate a service in cases including non-payment, material breach, unlawful instructions, security concerns, unsafe conditions or failure to provide information or access reasonably required for delivery.

17. Governing Law

These Terms of Service are governed by the laws of the United Arab Emirates as applicable in the Emirate of Dubai.

Any dispute relating to these Terms or the services provided will be subject to the jurisdiction of the competent courts of Dubai, unless mandatory applicable law provides otherwise.

18. Updates to These Terms

GS Global Services may update these Terms of Service to reflect changes in our business, services, legal requirements or operating procedures.

The latest version will be published on this website.